We remain as flexible as we can be for new bookings, and our reservations team are happy to talk through any requirements. For detailed information on all the precautions and hygiene measures we have put in place to prevent the spread of COVID-19.

For guests who were previously planning a stay with us arriving in the next few months we are offering additional flexibility around booking terms and conditions.


Carlton Court has increased precautionary measures to protect guests and staff during the current COVID-19 (coronavirus) outbreak. We advise guests and staff to be stay abreast of all current health and government advice, specifically NHS advice and UK government advice. The UK government has ordered everyone to stay alert, stay at home as much as possible, limit contact with others and to continue social distancing. As of 1st June, 2020 a range of activities previously restricted is now possible whilst maintaining social distancing. Please note the advice for Scotland, Wales and Northern Ireland differs from that issued in England.

Anyone who chooses to self-isolate in one of our apartments can expect the full support of our colleagues.
We continue to be vigilant with respect to guests staying with us and have procedures in place to identify and respond to anyone who reports symptoms commonly identified with COVID-19. We are evaluating the use of installing facial scan temperature check machines in guest and staff entrances as well providing Covid-19 tests for those showing a raised temperature.

Carlton Court has increased health and safety precautionary measures in its apartments and office including increasing the frequency of cleaning so that public fixtures like door handles and lift switches are regularly sanitised.

Guests are asked to contact the reservations team with any specific queries on
T:+44 20 7493 0597 Email: [email protected]